Returns and refunds

RETURNS AND EXCHANGES

Return and Exchange of merchandise due to product defect (Applicable to merchandise sent by parcel service).

a) If the package has been received satisfactorily but the merchandise is damaged, you must send your claim to our company within a period of no more than seven days (after receiving the package).
b) If the company accepts the defect reported in the first instance, the new merchandise will be sent to you. c) If it does not accept your claim, it will ask you to return the package so that the defect can be verified.
d) The cost of return shipping will be paid by the customer.
e) Once the company receives the returned package and can effectively prove that there was a fault on its part, it will refund the cost of return shipping and resend the merchandise.
f) If the company, upon receiving the package, considers that the reported defect did not warrant a return, it will notify the customer that the return was not accepted. If the customer wishes the merchandise to be sent back, he or she will have to cover the shipping costs incurred.

Conditions

a) It is necessary to prove the purchase with the order number and buyer identification to make any exchange or return.
b) To make an exchange or return you have a period of 15 calendar days
after the purchase has been made. After 15 days have passed, NO
make no changes or returns.
c) Changes or returns are subject to validation of the status of the
product and purchase conditions.
d) Changes or returns are NOT accepted if the product shows signs of
having been used, as well as if it is dirty or mistreated.
e) The amount paid for the merchandise will be returned in the same manner as
have made their purchase, and in the same currency denomination.
f) For changes or returns due to manufacturing defects.
If the product has a factory defect, you must notify the
as soon as possible. You must deliver the defective product with its labels
(not detached) and in the original packaging.
h) Adhesives or liquid materials will be subject to investigation for
really check that there is a defect in its operation and only
You have 10 days to file this report after your purchase.
i) Products that CANNOT be exchanged or returned. For reasons of safety and hygiene, Nifty Lash, SL does not accept the return of these products: Disposable material (brushes, patches, microbrush, etc.) and tweezers.

Order cancellation

a) You may send a notice to cancel a purchase order, provided you have not yet received confirmation of your order.
b) Once the company has sent the order confirmation, no cancellation will be accepted nor will any payment be refunded.
c) In the event that the cancellation of the order is accepted but a deposit has already been made to pay for the order, the corresponding credit note will be generated.